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Terms & Privacy

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Terms of Use

All users of the themindfulear.co.uk website (the “Website”) agree that their access to and use of it are subject to the terms and conditions set forth in this notice. Please read these terms and conditions carefully and check them periodically since they may change from time to time. Any such access or use is undertaken at the user’s own risk. By accessing this Website and/or placing an order you confirm that you have read, understood and agree to these terms and conditions in their entirety. If you do not agree to be bound by these terms and conditions, you must not place an order or use this Website.

The information and data displayed on the Website is, to the best of our knowledge, accurate at the time of publication. However, no guarantees, warranties, or assurances of any kind are provided to say that the site is error free. We reserve the right to make modifications at any time without prior notification.

We will take all reasonable care to ensure that all details, descriptions, images and prices of the products that appear on our website are correct at the time when the relevant information’s entered into the system. Although we aim to keep our website as up to date as possible, this information may not always reflect the product exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted by us. Prices on the website may differ from prices for the same product on our Etsy store.

You may access this website for your own non-commercial use only. You may not copy, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any of the content on this website.

You may not delete or alter in any way any copyright, trademark, intellectual property, or other legal notices from any part of this website.

 

Card payments can be made by Visa, Visa Debit, Visa Electron, Mastercard, Maestro and American Express and are processed securely through our payment facilities provided by Stripe & Paypal. We are committed to ensuring that your information is secure in so far as it is in our power to do so. Please see our Privacy Policy for more details on the Website privacy and security.

 

We collect various types of information depending upon how you use our site. We will never disclose your personal details to third parties.

  • When you order from us, we collect some personal information from you including your name, billing address, delivery address, email address, phone number(s) and credit card number (with expiration date). We also store information on the person who will receive any gift you send (e.g., that person’s name and address) and we will retain a record of your purchases. In addition, if you are a registered user and have signed in when you enter this information, it will automatically be saved in your “my account” area for ease of reference. We also provide you with the option not to save your credit card information with us if you so choose.
  • Our primary goal in collecting personal information is to provide you with a smooth, efficient, customised shopping experience and to let you know about offers that may be of interest to you.
  • Data collected from this website will also help us work towards improving our website content and for internal marketing analysis and promotional purposes. We will not disclose your personal details to third parties.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are small pieces of information sent by a website that is saved on your hard disk by your computer’s browser. It holds information a site may need to interact with you and personalise your experience.

  • Cookies can be used by a website to recognise you, although that does not necessarily mean any personal information is stored in the cookies. 
  • We use cookies to look at how groups, rather than individuals, use our website. To help improve the website and user experience.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However please note that if you do this you may not be able to use the full functionality of this website.

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must use the website for lawful purposes only.

You must not use the website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • to send, use or reuse any material: that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; that is breach of copyright, trademark, confidence, privacy or any other right; that could cause harm to third parties; which consists of or contains software viruses; that is or amounts to, political campaigning, commercial solicitation, chain letters, mass mailings; or that is “spam”
  • to cause annoyance, inconvenience or needless anxiety

It may be necessary to change product prices from time to time, including as a result of any changes in the rate of VAT. Any product price changes will be updated on our website as soon as possible.

Any offer, including discount codes and sales, cannot be used in conjunction with any other offer or promotion.

FREE DELIVERY OVER £25

  1. Qualifying orders will be presented with the applicable free delivery option at the delivery stage of the checkout.
  2. Your Shopping Bag must total £25 or more (after any discounts or promotions have been redeemed) to receive the delivery for free.
  3. We reserve the right to withdraw or change this offer at our discretion.

By law, customers in the European Union also have the right to withdraw from the purchase of an item online within 14 working days beginning the day after the item has been delivered.

To cancel your purchase within this 14 day period, please visit our delivery and returns page for instructions. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

For more information on your right to withdraw from your purchase within the 14 working day cooling-off period, you may wish to visit the Government website www.legislation.gov.uk/uksi/2013/3134 which sets out the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

When ordering goods online for delivery outside of the UK, you may be subject to import duties and taxes which are levied once the package reaches the specified destination. Au Atelier is not responsible for paying any additional custom clearance. We have no control over these charges and therefore cannot predict what they might be. Please contact your local customs office for more information.

Please note that when ordering from our website, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

We would also like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

For the purposes of these Terms and Conditions, “The Promoter” refers to Au Atelier whose Instagram handle is @au_atelier. The “Prize” refers to brand products with a total value that does not exceed £10.

By entering the competition you agree to be bound by these terms and conditions. All entries must be received by 21:00 on the 19th day of the month following your purchase and competition of the 7 day practice. One (1) winner will be selected at random by The Promoter on 28th day of each month with entries submitted and the winner will be notified on or after this date.

Purchase is necessary to be entered into the giveaway, verification of a completed purchase will be conducted before the winner is announced.

Employees of The Promoter are not eligible to enter.

Instagram or Facebook are not in any way affiliated or involved in the competition.

Only one entry per person per competition will be accepted.

Each entrant shall enter the competition via Instagram by sending a direct message to @au_atelier and following this Instagram profile or via email by sending an email to info@afrominx.co.uk.

The Prize will be awarded to a randomly selected winner, whose purchase has been verified, using a random number generator. The Promoter will not be held liable if the named prize becomes unavailable or cannot be fulfilled.

The Promoter will not be held liable for any failure of receipt of entries. The Promoter takes no responsibility for any entries which are lost, delayed, illegible, corrupted, damaged, incomplete or otherwise invalid.

To the extent permitted by applicable law, The Promoter’s liability under or in connection with the competition or these terms and conditions shall be limited to the cost price of the Prize in question.

To the extent permitted by applicable law, The Promoter shall not be liable under or in connection with these terms and conditions, the competition or any Prize for any indirect, special or consequential cost, expense, loss or damage suffered by a participant even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by the participant and the promoter and whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise.

Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Where a Prize becomes unavailable for any reason, the promoter reserves the right to substitute that prize for a prize of equal or higher value.

The name, address, email address and phone number of the winner must be provided to The Promoter if requested and will be shared to enable fulfilment of the Prize.​

In the event of unforeseen circumstances beyond The Promoter’s reasonable control, the promoter reserves the right to cancel, terminate, modify or suspend the competition or these terms and conditions, either in whole or in part, with or without notice.

The Promoter’s decision is final. No correspondence will be entered into.

The winner’s name and social media username may be posted on the social media profiles of The Promoter after the winner has been selected.

Cookies

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website
Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: themindfulear.co.uk
[user_consent_state]

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
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Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.

Privacy

Our website address is: https://themindfulear.co.uk

We respect your right to privacy and are committed to keeping your data safe and secure. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://themindfulear.co.uk (the “Website”).

There are several categories of personal data that can be collected from you:

  • Personal and contact details (for example name, ship- and bill-to address,  email address, telephone number)
  • Company details (for example postal address, VAT number and Chamber of Commerce number)
  • Account details (for example username and password)
  • Purchase details (for example date of purchase and type of product)
  • Marketing and market research preferences (for example whether you have registered or signed up for email offers and/or our research survey)
  • Device information (for example, IP-address, language and browser settings, timezone, screen resolution, operating system)
  • Interaction details including pictures (for example your contact with us regarding order, digital and/or written correspondence and for instance when you upload pictures to support and/or service requests)

When you purchase a product, you will also receive a request to provide your payment details. Those personal data will be collected and processed directly by one of our third-party payment providers. These third parties are responsible for processing your payment details within the limits set by law. We do not have access to your payment details and those personal data will not be collected and/or processed by us. Thus, this Privacy Statement does not apply to the aforementioned process activity. For more information about the way your payment details are collected and processed, we refer to the privacy statement on the websites of our partners Stripe and Paypal.

For example:

  • Personal data which you provide when creating an account and/or other information which you enter or provide through the use of our website
  • Personal data which you provide when you purchase a product
  • Personal data which you provide as a result of your surfing behaviour on the Website
  • Personal data which you provide when filling in a contact form on the Website
  • Personal data which you provide when leaving a comment or review.

It is possible that you share personal data about other persons with us. For example, address or contact details of others when you provide us with alternative shipping addresses during the checkout. We draw your attention that it is your own responsibility to verify whether those persons approve the disclosure of their personal data.

We can receive (inter alia) additional personal data, for example with the help of social media platforms or services of third parties, in so far as permitted by law. The limits set by the law can, for example, require your given consent in advance.

When you communicate or interact with or about us via social media (for example when you post a message, upload media, or press the ‘Like’ button) we can (or third parties acting on our behalf) collect personal data about you (information contained in your public profile such as your (user)name, profile picture, gender, age range, country, e.g.). We don’t store this information. We use this information to enhance our presence on these platforms and identify the interests and preferences of our (future) customers.

When visitors leave comments on the website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

When visitors uses a contact form on the website we collect the data shown in the contact form.

If you leave a comment on our website you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

If you have an account and you log in to this website, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices.

Articles on this website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We use Google Analytics to help us understand how our customers use the website–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Your personal data is collected and processed for the performance of the purchase agreement(s) as entered into with you, administration, service, communication and (personalised or not) marketing, fraud investigation, quality and management purposes and to fulfil all legal obligations.

Here you find more detailed information about the different purposes as described in the first layer.

Performance of a contract. To prepare, effect, perform and (possibly) terminate any orders placed on the Website.

Administration. For the performance and monitoring of the administration in a broad sense.

Service, communication, marketing and personalisation purposes. For the performance of customer service, to make (possible personalised) offers, and/or to provide and share information about activities of Au Atelier.

Quality and management purposes. To monitor and improve the quality of the services, products, processes and systems, to inform management and to perform internal reviews.

Legislation and regulation. For identification, to counter fraud, to perform audits, to secure safety and to comply with legislation and regulation.

Performance of a contract. We use your personal data to perform the necessary steps before an order can be placed and to perform the processing of that order to completion.

Given consent. With your given consent we are allowed to use your personal data for certain marketing purposes and/or to support us in our market research. You can always withdraw your given consent.

Your personal data can be shared to third parties in accordance with this Statement and in so far as permitted by law. Without your explicit consent your personal data is not provided to third parties for their own marketing purposes.

Your personal data can be received by the following categories of recipients:

Authorities. For example, supervisory authorities, Tax and Customs Administration, police and other statutory bodies. We may provide your personal data:

  • To comply with a statutory obligation or court order; or
  • If this is necessary to prevent, trace or prosecute criminal acts; or
  • If this is necessary to enforce our policies, or to protect the rights and freedoms of others.

Business service companies. To provide our services we use third parties. For example, an online payment provider to handle online payments. In addition, we also engage third parties such as analytics companies, advertising agencies and social media platforms to analyse the data about your website use, to perform possible personalisation of the website and communication, and the display of relevant offers and advertisements.

Other. Each third party to which we – with your given consent – provide your personal data for example within the context of a collaboration.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you have an account on this website, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Visitor comments may be checked through an automated spam detection service.

We have measures in place to protect your data against loss, theft and unauthorised access. We also recommend that you properly and correctly secure your own passwords and electronic data carriers you use.